Incoming Calls at Busy, Hanging up in CCD queue or while CCD Agent is ringing



Alcatel-Lucent Enterprise

System\Other System Param.\Accounting Parameters\External Calls To Busy Sets = TRUE
Application\Accounting\Real Time Tickets Output = Ethernet
Filter für RealTimeTickets: Public Local Incoming Calls
Application\Automated Attendant\Automated Attendant Valid. = TRUE
Trunk Groups\Trunk Group\x\Automated Attendant = TRUE

Attention: Only one service can connect to the interface!

sys-Collection Server

CheckBox for calls at busy:

CheckBox for hanging up in CCD queue or while CCD Agent is ringing: