Incoming Calls at Busy, Hanging up in CCD queue or while CCD Agent is ringing
Configuration
Alcatel-Lucent Enterprise
System\Other System Param.\Accounting Parameters\External Calls To Busy Sets = TRUE
Application\Accounting\Real Time Tickets Output = Ethernet
Filter für RealTimeTickets: Public Local Incoming Calls
Application\Automated Attendant\Automated Attendant Valid. = TRUE
Trunk Groups\Trunk Group\x\Automated Attendant = TRUE
Attention: Only one service can connect to the interface!
sys-Collection Server
CheckBox for calls at busy:
CheckBox for hanging up in CCD queue or while CCD Agent is ringing: