{"id":7206,"date":"2023-02-24T15:02:10","date_gmt":"2023-02-24T14:02:10","guid":{"rendered":"https:\/\/www.systel.de\/?page_id=7206"},"modified":"2024-03-01T10:24:53","modified_gmt":"2024-03-01T09:24:53","slug":"sys-voicegateway-das-ivr-sprachdialogsystem","status":"publish","type":"page","link":"https:\/\/www.systel.de\/en\/software\/sys-voicegateway-das-ivr-sprachdialogsystem\/","title":{"rendered":"sys-VoiceGateway – the IVR \/ Voice Dialog System"},"content":{"rendered":"

sys-VoiceGateway – the IVR\/Voice Dialog System from systel<\/h1>\n

Control calls, save time and worker resources and level up customer satisfaction.<\/h2>\n

Next to announced greetings (text2speech) the IVR system offers callers the opportunity to preselect their concern.
\nThe system then connects the caller to the appropriate employee.<\/p>\n

\"\"<\/a><\/p>\n

 <\/p>\n

Calls can be recorded.<\/h2>\n

Automatically with permission of the caller:<\/p>\n

\"\"<\/a><\/p>\n

 <\/p>\n

Or manually through the employee.
\nEither direct on the device:<\/p>\n

\"\"<\/a><\/p>\n

 <\/p>\n

Or combined with click2dial5 <\/a>in the caller popup:<\/p>\n

\"\"<\/a><\/p>\n

 <\/p>\n

Also an Windows Desktop Applikation is possible. The recording can be saved with attributes like the customer number.<\/p>\n

\"\"<\/a><\/p>\n

\"\"<\/a><\/p>\n

 <\/p>\n

Customer feedback? Also possible!<\/h2>\n

Employees connect callers back to the IVR system, where they can give an appraisal.
\nEvaluations are saved in a .csv file.<\/p>\n

\"\"<\/a><\/p>\n

 <\/p>\n

\"\"<\/a><\/p>\n

 <\/p>\n

Outbound list for hang ups and call back request<\/h2>\n

Combined with click2dial5<\/a> outbound lists can be generated.<\/p>\n

\"\"<\/a><\/p>\n

 <\/p>\n

\"\"<\/a><\/p>\n

<\/h3>\n

Need more Info? Mail us at vertrieb@systel.de<\/a><\/strong><\/h2>\n","protected":false},"excerpt":{"rendered":"

sys-VoiceGateway – the IVR\/Voice Dialog System from systel Control calls, save time and worker resources and level up customer satisfaction. Next to announced greetings (text2speech) the IVR system offers callers the opportunity to preselect their concern. The system then connects the caller to the appropriate employee.   Calls can be recorded. Automatically with permission of […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":129,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_crdt_document":"","footnotes":""},"class_list":["post-7206","page","type-page","status-publish","hentry"],"translation":{"provider":"WPGlobus","version":"3.0.2","language":"en","enabled_languages":["de","en"],"languages":{"de":{"title":true,"content":true,"excerpt":false},"en":{"title":true,"content":true,"excerpt":false}}},"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/www.systel.de\/en\/wp-json\/wp\/v2\/pages\/7206","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.systel.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.systel.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.systel.de\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.systel.de\/en\/wp-json\/wp\/v2\/comments?post=7206"}],"version-history":[{"count":0,"href":"https:\/\/www.systel.de\/en\/wp-json\/wp\/v2\/pages\/7206\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.systel.de\/en\/wp-json\/wp\/v2\/pages\/129"}],"wp:attachment":[{"href":"https:\/\/www.systel.de\/en\/wp-json\/wp\/v2\/media?parent=7206"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}